OUR RETURN POLICY
Updated September 2, 2020
For over 100 years, customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer. We’ll gladly give you a full refund with your return within 45 days. After 45 days, returned products will not be refunded. Please note that items marked Final Sale on the website cannot be returned.
If your return is due to an Avon error we will refund your return shipping. At this time we are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.
If your items are used or broken or you have return questions Contact Avon or give us a call at 1-800-500-2866.
Pay Postage at Time of Shipping
If you don’t have the packing slip, please include the full name and address of the person who placed the order. If available also include the date of order and email address.
Pack up your item(s) and select a carrier of your choice. Pay the return postage at the time of shipping and ship to the following address:
3601 EastPointe Drive
Zanesville, OH 43701
Please allow 7-10 business days for your return to reach us. Upon receipt of your returned merchandise and paperwork, your return will be processed within 5 business days. Allow up to 2 billing cycles for your credit amount to appear on your monthly statement of your payment method.
For DIRECT DELIVERY Orders: Before you submit your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a “Processing” status. Your order is almost immediately sent to the warehouse, to prepare for shipping. Once your order has been submitted it has entered the shipping process and no further changes can be made. You can return any unwanted items and a credit will be applied to your card. To contact Avon directly in the U.S., an Avon Customer Service Specialists will be happy to assist you at (800) FOR AVON / (800) 367-2866.
For FACE-TO-FACE or PERSONAL DELIVERY Orders: Once I have delivered your order personally to your home or office if you wish to return merchandise, please Contact Me.
Join the Avon Auto-Replenish program and you’ll enjoy the convenience of having your Avon favorites delivered to you automatically. Just add items marked Avon Auto-Replenish, select the frequency and quantity if applicable, and your credit card will be charged for the products only when they ship.
You can edit or cancel your subscription at any time under the My Account section, in the Avon Auto-Replenish page. Shipping charges on Auto-Replenish offers may apply. Please note that site-wide discount offers or promotions will not be applied to Avon Auto-Replenish products in your order.
Billing Information Errors
Here are some helpful hints if you receive any error messages on the Billing & Payment page:
- Please make sure the billing information you’ve entered matches your credit card billing address. For Example: street/city/state/zip must match EXACTLY.
- Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code and avoid using abbreviations unless they appear that way on your statement.
- Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.
- You may want to try an old address, because in some cases, it takes awhile for banks to update their information. Addresses up to two years old can be authorized successfully.
- Only click the place order button once; if you click it again, you may place another hold on your funds.
** Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 3 – 5 business days depending on your issuing bank. Please contact your bank for further questions.
When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. If you use a Visa or MasterCard debit card, the amount of your order is held on your card and you do not have access to these funds until the hold is taken off. The hold is removed when the transaction is completed. Holds are usually taken off within 3 – 5 business days. Policies differ from bank to bank. Call your financial institution for more details.
On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorizations or holds on your funds will be processed and nothing will be charged to your card. We recommend that you attempt to place your order again in an hour or contact our Customer Service department.
Code of Ethics
My Vision is to provide women with delightful and pleasing products, offer an attractive and appealing direct-selling opportunity, and create a brand experience that invites them into an enchanting and captivating community.
Avon is a proud member of the Direct Selling Association and strongly supports their CODE OF ETHICS.
To file a complaint, please contact us at CorporateCareTeam@avonusa.com. If you are unsatisfied with the resolution, you may escalate your complaint to the DSA only after attempting resolution with Avon.
This is the company that puts mascara on lashes and food on tables, that fights wrinkles with one hand and Breast Cancer with the other. That knows the value of a perfect lip, but still opens its mouth and speaks out against Domestic Violence and for women’s financial independence. This is the company that not only brings beauty to doors but opens them. The company that supports 6 million Representatives in over 100 countries. This is Avon. The company, that for 125 years, has stood for beauty, innovation, optimism and above all for women.