Avon’s Promise
A cornerstone of our business since 1886, this promise is that Customers are satisfied with their Avon purchases. If you are not satisfied, return any item within 45 days. View Avon’s full 45-Day Return Policy at avon.com/shipping-returns.
Returning Products
For over 100 years, customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer and will gladly give you a full refund with your return within 45 days. After 45 days, returned products will not be refunded.
- Please note that Good Buys or other items marked as final sale and cannot be returned
- Items within an order that fall under this category will be listed under the Non-Returnable Section.
If your return is due to an Avon error we will refund your return shipping. We are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.
Returns are processed on a per-order basis. A Return Merchandise Authorization (RMA) is required for each return so we can be sure all items are reconciled properly, therefore you cannot return items across multiple orders in one RMA.
Locate the order that the item(s) were ordered in in your Order History. You will see a link to begin the Return process if:
1. The order status is “Shipped”
2. If the Order Type is not Representative Delivery
- If you placed your order through a Representative, please contact them for assistance with your return
3. The order has shipped within the past 45 days
4. There are items in the order that have not been returned. If all items/quantity in the order have been returned then the Return link will not be visible.
If the above conditions are not met, you will not be able to process a request for return and the following message will be displayed: No Longer Available for Return.
For return questions contact us by email or give us a call at (800) 500-2866.
If you placed your order as a Guest not shopping with a Representative, contact Customer Service at (800) 500-2866 for help with your refund request.
For FACE-TO-FACE or PERSONAL DELIVERY Orders: Once I have delivered your order personally to your home or office, you also have 45 days from invoice date to contact me and return merchandise.
More About Returns
For over 135 years, customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer and will gladly give you a full refund with your return within 45 days. After 45 days, returned products will not be refunded.
Please note that Good Buys or other items marked as final sale and cannot be returned. Items within an order that fall under this category will be listed under the Non-Returnable Section.
If your return is due to an Avon error, we will refund your return shipping. We are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.
Returns are processed on a per-order basis. A Return Merchandise Authorization (RMA) is required for each return so we can be sure all items are reconciled properly, therefore you cannot return items across multiple orders in one RMA
How to process a return:
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Customers: On Avon.com once you’ve signed in, in the pull-down menu under your name, select “Order History.” Locate the order the item(s) were in, then click “Start a Return.”
Guests: If you placed your order as a Guest (you did not sign into an account), under “Support” at the bottom of the website, click on “Track My Orders” and enter your Order Number and email address. Click “Track My Order” then “Start a Return”
- On Avon.com once you’ve signed in, in the pull-down menu under your name, select “Order History,” then locate the order the item(s) were in. To start the return process click on “Start a Return”.
- Once you’ve located the item within the order, select the reason code and quantity, then click “Continue’”
- After selecting the product(s), a summary page will reflect:
- Credit will be applied to card used with order
- Products to be returned
- Refund subtotal + tax
- Estimated credit
- Save for later (not ready now to submit)
- Submit return
- Upon submission of the return, a Return Merchandise Authorization (RMA) is assigned and the status shows “Processing”.
- Click “Print Packing List” to proceed.
- Place your items in a shippable package.
- Enclose the Return Packing List.
- Make sure that the package is taped securely to avoid opening during shipment.
- Take the package to the carrier of your choice (UPS, USPS, etc.) and be sure to obtain tracking information for your package.
- Send the return package to:
The Avon Company Returns Processing Center
3601 East Point Dr.
Zanesville, OH 43701
Attn: Customer Returns - Once the package is received at our facility, the refund will be processed within two weeks. Allow up to two billing cycles for your credit amount to appear on the monthly statement of your payment method.
For returns questions, contact us by email or give us a call at (800) 500-2866
Missing Orders:
If you did not receive your order, call the Care Center at (800) 500-2866
Billing Information Errors
Here are some tips if you receive any error messages on the Billing & Payment page:
- Please make sure the billing information you’ve entered, including street/city/state/zip code, matches your credit card billing address EXACTLY.
- Ensure that there are no typos or misspellings with your name, street address, city, state and zip code and avoid using abbreviations unless they appear that way on your statement.
- Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.
- You may want to try an old address, because it sometimes takes a while for banks to update their information. Addresses up to two years old can be authorized successfully.
- Only click the Place Order button once; if you click it again, you may place another hold on your funds.
**Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 3-5 business days depending on your issuing bank. Please contact your bank for further questions.
When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. If you use a Visa or MasterCard debit card, the amount of your order is held on your card and you do not have access to these funds until the hold is taken off. The hold is removed when the transaction is completed. Holds are usually taken off within 3-5 business days. Policies differ from bank to bank. Call your financial institution for more details.
On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorizations or holds on your funds will be processed and nothing will be charged to your card. We recommend that you attempt to place your order again in an hour or contact our Customer Service department.
Missing Orders: If you did not receive your direct delivery order, call the Care Center at (800) 500-2866.
LAST UPDATE: July 9, 2024
My Vision Statement
My vision is to provide customers with delightful and pleasing beauty & fashion products, offer an attractive and appealing direct & social selling opportunity, and create a brand experience that invites them into an enchanting and captivating online beauty blog community.
Avon, the leading social selling beauty company in North America, is proud to be part of the LG H&H family, the #1 consumer goods company in Korea, putting a fresh face forward and driving a new era of innovation. With new virtual try-on technology, expanded shade ranges, clean and vegan beauty and richer, longer-lasting fragrances, Avon is creating the future of beauty every day! Avon’s independent sales Representatives are all across the United States and Canada. Avon’s product portfolio includes award-winning skincare, color cosmetics, fragrance and personal care products, featuring iconic brands such as Anew, Skin So Soft, as well as fashion and accessories. From new clean and vegan collections to coveted Japanese and Korean beauty and skin care, salon-quality hair care and tons more, our world-class products earn raves from the press and social media.
This is the company that puts mascara on lashes and food on tables, that fights wrinkles with one hand and Breast Cancer with the other. That knows the value of a perfect lip, but still opens its mouth and speaks out against Domestic Violence and for women’s financial independence. This is the company that not only brings beauty to doors but opens them. The company that supports 6 million Representatives in over 100 countries. This is Avon. The company, that for 135 years, has stood for beauty, innovation, optimism and above all for women.
Direct Selling Code of Ethics
Avon is a proud member of the Direct Selling Association and strongly supports their CODE OF ETHICS. From time-to-time, issues or problems occur. I take my job title seriously, as your Avon Lady. If you have issue with a product or service I have provided, I encourage you to contact me (Nancy Rago, an Independent Avon Representative) and explain your questions or concerns. I’ll try to address it! If your issues are not corrected to your satisfaction, you can contact Avon by email at dearavon@avonusa.com. If the first two steps are attempted and you’re still unsatisfied, you may escalate your complaint to the DSA but only after attempting resolution with Avon. DSA’s Code Administrator will investigate the situation and contact you directly.
Direct Selling Information
