The Avon Promise & Returns

AVON RETURN POLICY

If you are not satisfied, return any item within 45 days. View Avon’s full 45-Day Return Policy at avon.com/shipping-returns.

For over 100 years, customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer and will gladly give you a full refund with your return within 45 days. After 45 days, returned products will not be refunded.

  • Please note that Good Buys or other items marked as final sale and cannot be returned
    • Items within an order that fall under this category will be listed under the Non-Returnable Section.

If your return is due to an Avon error we will refund your return shipping. We are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.

Returns are processed on a per-order basis. A Return Merchandise Authorization (RMA) is required for each return so we can be sure all items are reconciled properly, therefore you cannot return items across multiple orders in one RMA.

Locate the order that the item(s) were ordered in in your Order History. You will see a link to begin the Return process if:

screen_shot_2017-05-13_at_19.03.18

1. The order status is “Shipped”
2. If the Order Type is not Representative Delivery

  • If you placed your order through a Representative, please contact them for assistance with your return

3. The order has shipped within the past 45 days
4. There are items in the order that have not been returned. If all items/quantity in the order have been returned then the Return link will not be visible.

  1. If the above conditions are not met, you will not be able to process a request for return and the following message will be displayed: No Longer Available for Return.

    For return questions contact us by email or give us a call at (800) 500-2866.

    If you placed your order as a Guest not shopping with a Representative, contact Customer Service at (800) 500-2866 for help with your refund request.

 

For FACE-TO-FACE or PERSONAL DELIVERY Orders: Once I have delivered your order personally to your home or office, you also have 45 days from invoice date to contact me and return merchandise.

FREQUENTLY ASKED QUESTIONS ON RETURNS

How do I print my packing list to send back with returns?
  • On Avon.com once you’ve signed in, in the pull-down menu under your name, select Order History
  • Click Returns
  • Select the order and Return Merchandise Authorization (RMA) you want to print
  • Click Print Packing List: Packing list will state if an item can be discarded or returned to Avon. If merchandise is being returned, this packing list must be placed inside the return box.

Guest Order:

  • On Avon.com, scroll to the bottom of the homepage
  • Under Support, click Track My Orders
  • Enter your order number and your email address
  • Click Track My Order
  • Click Returns
  • Select the order and Return Merchandise Authorization (RMA) you want to print
  • Click Print Packing List

How do I know when I can begin processing returns?

Locate the order that the item(s) were ordered in in your Order History. You will see a link to begin the Return process if:
1.    The order status is “Shipped”
2.    If the Order Type is not Representative Delivery
 
How soon after I process a return request is the amount credited to my Avon account?

All products must be returned to Avon prior to credit being applied. Once the package is received at our facility, the refund will be processed within two weeks.  Allow up to 2 billing cycles for your credit amount to appear on your monthly statement of your payment method.
 
Can products be returned for a full refund?
 
Yes, you can request a full refund within 45 days from the ship date to return a product to Avon or your Representative (based on how you ordered).

Please note that Good Buys or other items marked as final sale and cannot be returned. Items within an order that fall under this category will be listed under the Non-Returnable Section.
 
How do I request credit for an item(s) that I want to return?
 
Returns are processed on a per-order-basis. You’re unable to return items across multiple orders in one Return Merchandise Authorization (RMA). An RMA is required for each return so we can be sure all items are reconciled properly.
Locate the order in your Order History that the item(s) were ordered in. The Return link is conditional based on the following:
    1. If the order status = Shipped
    2. If the Order Type is not Representative Delivery
      • If you placed your order through a Representative, please contact them for assistance with your return
    3. For 45 days after the order has shipped
    4. If there are items in the order that have not been returned
      • If all items/quantity in order have been returned then the Return link will not be visible
    5. If the above conditions are not met, you’re not able to process a request for return, and the following message will be displayed:
      • No Longer Available for Return
Once the order and item(s) in question have been located, follow the steps below to request a return:
  1. Click the ‘Start a Return’ tab for the order in question from the Order History tab
  2. Place a checkmark next to the item(s) you’re returning
  3. Choose the reason(s) for the return
  4. Select the quantity(ties)
  5. Click ‘Continue’, then click ‘Submit Return’ or ‘Save for Later’ if you’re not ready to submit
  6. Click ‘Print Packing List’, follow the return instructions for the items – there are two sections, ‘Items to be returned’ or ‘Items to be discarded’
  7. Package the items in a box, larger than a shoe box (preferably an Avon box)
  8. Enclose RMA paperwork for each item
    • Do not add any items in the return package that have not been assigned to an RMA as they will not be credited nor returned
  9. Make sure that the package is taped securely to avoid opening during shipment
  10. Take the package to the carrier of your choice (UPS, USPS, etc.)
    • Be sure to obtain tracking information for your package
  11. Send the return package to:
The Avon Company
Returns Processing Center
Attn: Customer Returns
3601 East Pointe Dr.
Zanesville OH 43701

Can I exchange products?

No, we do not process exchanges. Please order the desired item and return the unwanted item.

Can I combine RMA’s in one return package to save on shipping costs?

Yes, if each item(s) has an RMA, you can combine them all in the same package with the corresponding paperwork for each RMA.

Do not add any item(s) in the return package that have not been assigned to an RMA. They will not be credited nor returned.

If I return items, do I pay for the shipping?

Yes, return postage will be paid at the time the package(s) is returned, it will not be charged to your payment method used while placing your order.

If the reason for the return is an Avon error, Avon will refund the postage.

Billing Information Errors

Here are some tips if you receive any error messages on the Billing & Payment page:

  • Please make sure the billing information you’ve entered, including street/city/state/zip code, matches your credit card billing address EXACTLY.
  • Ensure that there are no typos or misspellings with your name, street address, city, state and zip code and avoid using abbreviations unless they appear that way on your statement.
  • Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.
  • You may want to try an old address, because it sometimes takes a while for banks to update their information. Addresses up to two years old can be authorized successfully.
  • Only click the Place Order button once; if you click it again, you may place another hold on your funds.

**Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 3-5 business days depending on your issuing bank. Please contact your bank for further questions.

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. If you use a Visa or MasterCard debit card, the amount of your order is held on your card and you do not have access to these funds until the hold is taken off. The hold is removed when the transaction is completed. Holds are usually taken off within 3-5 business days. Policies differ from bank to bank. Call your financial institution for more details.

On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorizations or holds on your funds will be processed and nothing will be charged to your card. We recommend that you attempt to place your order again in an hour or contact our Customer Service department.

Missing Orders: If you did not receive your direct delivery order, call the Care Center at (800) 500-2866.

LAST UPDATE: February 19, 2022

My Vision Statement

My vision is to provide customers with delightful and pleasing beauty & fashion products, offer an attractive and appealing direct & social selling opportunity, and create a brand experience that invites them into an enchanting and captivating online beauty blog community.

Avon, the leading social selling beauty company in North America, is proud to be part of the LG H&H family, the #1 consumer goods company in Korea, putting a fresh face forward and driving a new era of innovation. With new virtual try-on technology, expanded shade ranges, clean and vegan beauty and richer, longer-lasting fragrances, Avon is creating the future of beauty every day! Avon’s independent sales Representatives are all across the United States, Puerto Rico and Canada. Avon’s product portfolio includes award-winning skincare, color cosmetics, fragrance and personal care products, featuring iconic brands such as ANEW, Avon Color, mark., and Skin So Soft, as well as fashion and accessories. From new clean and vegan collections to coveted Japanese and Korean beauty and skin care, salon-quality hair care and tons more, our world-class products earn raves from the press and social media.

This is the company that puts mascara on lashes and food on tables, that fights wrinkles with one hand and Breast Cancer with the other. That knows the value of a perfect lip, but still opens its mouth and speaks out against Domestic Violence and for women’s financial independence. This is the company that not only brings beauty to doors but opens them. The company that supports 6 million Representatives in over 100 countries. This is Avon. The company, that for 135 years, has stood for beauty, innovation, optimism and above all for women.

Code of Ethics

Avon is a proud member of the Direct Selling Association and strongly supports their CODE OF ETHICS. From time-to-time, issues or problems occur. I take my job title seriously, as your Avon Lady. If you have issue with a product or service I have provided, I encourage you to contact me (Nancy Rago, an Independent Avon Representative) and explain your questions or concerns. I’ll try to address it! If your issues are not corrected to your satisfaction, you can contact Avon by email at dearavon@avonusa.com. If the first two steps are attempted and you’re still unsatisfied, you may escalate your complaint to the DSA but only after attempting resolution with Avon. DSA’s Code Administrator will investigate the situation and contact you directly.