PRESTIGE SKIN CARE BRANDS

Concentrated, clinically proven formulas
State-of-the-art technologies
Naturally derived ingredients*
Sustainable packaging

A quick, at-a-glance way to help you meet your skin care needs! Identify the brand that will work for your concern – then pick out products for a complete regimen of cleanse, treat, and moisturize with specialized formulas, innovative components, premium ingredients, and unique textures.

The ISA KNOX ANEW CLINICAL skin care brand offers highly effective, targeted treatments that deliver powerful results to treat your skin like a professional. The FARM RX is our a vegan skin care collection formulated with natural plant-based ingredients for healthy skin. The Farm Rx Super Greens collection contains natural nourishing ingredients, like broccoli sprouts, brussels sprouts, green tea and moringa oil for skin that looks softer, brighter and healthier. Farm Rx Pineapple Plus collection is a unique five fruits complex, an antioxidant blend of watermelon, papaya, fermented pomegranate, tomato and lemon extracts for visibly glowing skin. The ISA KNOX LXNEW ULTIMATE is our premium anti-aging skin care line that cares for your skin by helping it look younger with the power of Peonies. The ISA KNOX LXNEW PLATINUM collection has responsibly sourced organic hibiscus extract, for visibly firmer, youthfully plumped skin, and enriched with ceramide and other anti-aging ingredients, our innovative formulas help skin look resculpted and lifted from every angle.

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Campaign 5 Avon Brochure: See your beauty bloom with Isa Knox premium skin care + FREE GIFT see inside. Campaign 5 (C-5) Avon Brochure closes on 3/14/23 at 11:59 pm ET / 8:59 pm PT.

AVON RETURN POLICY

If you are not satisfied, return any item within 45 days. View Avon’s full 45-Day Return Policy at avon.com/shipping-returns.

For over 100 years, customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer and will gladly give you a full refund with your return within 45 days. After 45 days, returned products will not be refunded.

Please note that Good Buys or other items marked as final sale and cannot be returned
- Items within an order that fall under this category will be listed under the Non-Returnable Section.

If your return is due to an Avon error we will refund your return shipping. We are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit. Returns are processed on a per-order basis. A Return Merchandise Authorization (RMA) is required for each return so we can be sure all items are reconciled properly, therefore you cannot return items across multiple orders in one RMA. Locate the order that the item(s) were ordered in in your Order History. You will see a link to begin the Return process if: 1. The order status is “Shipped” 2. If the Order Type is not Representative Delivery

If you placed your order through a Representative, please contact them for assistance with your return

3. The order has shipped within the past 45 days 4. There are items in the order that have not been returned. If all items/quantity in the order have been returned then the Return link will not be visible.

If the above conditions are not met, you will not be able to process a request for return and the following message will be displayed: No Longer Available for Return. For return questions contact us by email or give us a call at (800) 500-2866. If you placed your order as a Guest not shopping with a Representative, contact Customer Service at (800) 500-2866 for help with your refund request.

For FACE-TO-FACE or PERSONAL DELIVERY Orders: Once I have delivered your order personally to your home or office, you also have 45 days from invoice date to contact me and return merchandise.

FREQUENTLY ASKED QUESTIONS ON RETURNS

How do I print my packing list to send back with returns?

On Avon.com once you’ve signed in, in the pull-down menu under your name, select Order History
Click Returns
Select the order and Return Merchandise Authorization (RMA) you want to print
Click Print Packing List: Packing list will state if an item can be discarded or returned to Avon. If merchandise is being returned, this packing list must be placed inside the return box.

Guest Order:

On Avon.com, scroll to the bottom of the homepage
Under Support, click Track My Orders
Enter your order number and your email address
Click Track My Order
Click Returns
Select the order and Return Merchandise Authorization (RMA) you want to print
Click Print Packing List

How do I know when I can begin processing returns?

Locate the order that the item(s) were ordered in in your Order History. You will see a link to begin the Return process if: 1. The order status is “Shipped” 2. If the Order Type is not Representative Delivery

How soon after I process a return request is the amount credited to my Avon account?

All products must be returned to Avon prior to credit being applied. Once the package is received at our facility, the refund will be processed within two weeks. Allow up to 2 billing cycles for your credit amount to appear on your monthly statement of your payment method.

Can products be returned for a full refund?

Yes, you can request a full refund within 45 days from the ship date to return a product to Avon or your Representative (based on how you ordered). Please note that Good Buys or other items marked as final sale and cannot be returned. Items within an order that fall under this category will be listed under the Non-Returnable Section.

How do I request credit for an item(s) that I want to return?

Returns are processed on a per-order-basis. You’re unable to return items across multiple orders in one Return Merchandise Authorization (RMA). An RMA is required for each return so we can be sure all items are reconciled properly. Locate the order in your Order History that the item(s) were ordered in. The Return link is conditional based on the following:

1. If the order status = Shipped
2. If the Order Type is not Representative Delivery
  - If you placed your order through a Representative, please contact them for assistance with your return
3. For 45 days after the order has shipped
4. If there are items in the order that have not been returned
  - If all items/quantity in order have been returned then the Return link will not be visible
5. If the above conditions are not met, you’re not able to process a request for return, and the following message will be displayed:
  - No Longer Available for Return

Once the order and item(s) in question have been located, follow the steps below to request a return:

Click the ‘Start a Return’ tab for the order in question from the Order History tab
Place a checkmark next to the item(s) you’re returning
Choose the reason(s) for the return
Select the quantity(ties)
Click ‘Continue’, then click ‘Submit Return’ or ‘Save for Later’ if you’re not ready to submit
Click ‘Print Packing List’, follow the return instructions for the items – there are two sections, ‘Items to be returned’ or ‘Items to be discarded’
Package the items in a box, larger than a shoe box (preferably an Avon box)
Enclose RMA paperwork for each item
- Do not add any items in the return package that have not been assigned to an RMA as they will not be credited nor returned
Make sure that the package is taped securely to avoid opening during shipment
Take the package to the carrier of your choice (UPS, USPS, etc.)
- Be sure to obtain tracking information for your package
Send the return package to:

The Avon Company Returns Processing Center Attn: Customer Returns 3601 East Pointe Dr. Zanesville OH 43701