step 4 – complete their regimen
Thinner skin around more vulnerable areas, like your eyes, lips and even your neck, needs extra care. And you’ll want to keep your décolleté looking smooth and firm, too.
firm neck area
Isa Knox LXNEW Platinum Sculpting Neck and Chest Cream With hibiscus extract, ceramide, shea butter, panthenol and squalane. Neck and chest area appears firmer, smoother, lifted. 1.7 fl. oz. 548-069 reg. $50$39.99
firm eye area
Isa Knox LXNEW Platinum Sculpting Eye Cream With hibiscus extract, panthenol and antioxidants. Eye area looks firmer, brighter, more defined. .84 fl. oz. 318-883 reg. $50$39.99
de-puff eyes
Isa Knox LXNEW Ultimate Rejuvenating Eye Serum With paeonol and niacinamide. Crow’s-feet look smoothed, under-eye bags look de-puffed. 1 fl. oz. 567-177 reg. $50$39.99
smooth lips
Isa Knox LXNEW Ultimate Rejuvenated Tinted Lip Balm With glossy, lip-smoothing oil. Wear alone or over lipstick. Each, .12 oz. net wt. Pink 061-785 Red 010-452 reg. $25$19.99
FREE Isa Knox LXNEW Ultimate Rejuvenating Day Cream
select $30 skin care purchase. Limited quantities. Sold separately. $50 valueCurrently Shopping
AVON RETURN POLICY
If you are not satisfied, return any item within 45 days. View Avon’s full 45-Day Return Policy at avon.com/shipping-returns. For over 100 years, customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer and will gladly give you a full refund with your return within 45 days. After 45 days, returned products will not be refunded.- Please note that Good Buys or other items marked as final sale and cannot be returned
- Items within an order that fall under this category will be listed under the Non-Returnable Section.
1. The order status is “Shipped” 2. If the Order Type is not Representative Delivery
- If you placed your order through a Representative, please contact them for assistance with your return
- If the above conditions are not met, you will not be able to process a request for return and the following message will be displayed: No Longer Available for Return. For return questions contact us by email or give us a call at (800) 500-2866. If you placed your order as a Guest not shopping with a Representative, contact Customer Service at (800) 500-2866 for help with your refund request.
FREQUENTLY ASKED QUESTIONS ON RETURNS
How do I print my packing list to send back with returns?
- On Avon.com once you’ve signed in, in the pull-down menu under your name, select Order History
- Click Returns
- Select the order and Return Merchandise Authorization (RMA) you want to print
- Click Print Packing List: Packing list will state if an item can be discarded or returned to Avon. If merchandise is being returned, this packing list must be placed inside the return box.
Guest Order:
- On Avon.com, scroll to the bottom of the homepage
- Under Support, click Track My Orders
- Enter your order number and your email address
- Click Track My Order
- Click Returns
- Select the order and Return Merchandise Authorization (RMA) you want to print
- Click Print Packing List
Locate the order that the item(s) were ordered in in your Order History. You will see a link to begin the Return process if: 1. The order status is “Shipped” 2. If the Order Type is not Representative Delivery
How soon after I process a return request is the amount credited to my Avon account?
All products must be returned to Avon prior to credit being applied. Once the package is received at our facility, the refund will be processed within two weeks. Allow up to 2 billing cycles for your credit amount to appear on your monthly statement of your payment method.
Can products be returned for a full refund?
Yes, you can request a full refund within 45 days from the ship date to return a product to Avon or your Representative (based on how you ordered). Please note that Good Buys or other items marked as final sale and cannot be returned. Items within an order that fall under this category will be listed under the Non-Returnable Section.
How do I request credit for an item(s) that I want to return?
Returns are processed on a per-order-basis. You’re unable to return items across multiple orders in one Return Merchandise Authorization (RMA). An RMA is required for each return so we can be sure all items are reconciled properly. Locate the order in your Order History that the item(s) were ordered in. The Return link is conditional based on the following:
-
- If the order status = Shipped
- If the Order Type is not Representative Delivery
- If you placed your order through a Representative, please contact them for assistance with your return
- For 45 days after the order has shipped
- If there are items in the order that have not been returned
- If all items/quantity in order have been returned then the Return link will not be visible
- If the above conditions are not met, you’re not able to process a request for return, and the following message will be displayed:
- No Longer Available for Return
- Click the ‘Start a Return’ tab for the order in question from the Order History tab
- Place a checkmark next to the item(s) you’re returning
- Choose the reason(s) for the return
- Select the quantity(ties)
- Click ‘Continue’, then click ‘Submit Return’ or ‘Save for Later’ if you’re not ready to submit
- Click ‘Print Packing List’, follow the return instructions for the items – there are two sections, ‘Items to be returned’ or ‘Items to be discarded’
- Package the items in a box, larger than a shoe box (preferably an Avon box)
- Enclose RMA paperwork for each item
- Do not add any items in the return package that have not been assigned to an RMA as they will not be credited nor returned
- Make sure that the package is taped securely to avoid opening during shipment
- Take the package to the carrier of your choice (UPS, USPS, etc.)
- Be sure to obtain tracking information for your package
- Send the return package to:
Can I exchange products?
No, we do not process exchanges. Please order the desired item and return the unwanted item.
Can I combine RMA’s in one return package to save on shipping costs?Yes, if each item(s) has an RMA, you can combine them all in the same package with the corresponding paperwork for each RMA.
Do not add any item(s) in the return package that have not been assigned to an RMA. They will not be credited nor returned.
If I return items, do I pay for the shipping?Yes, return postage will be paid at the time the package(s) is returned, it will not be charged to your payment method used while placing your order.
If the reason for the return is an Avon error, Avon will refund the postage.
